This week has been different. Different in a sense that I felt the redundancy. The boring factor. The thing that I most hated in doing repetitive activities. Like there's nothing new.
Good thing there are people and ideas that makes every moment worthwile.
My job's not an easy one.
Ok, well on a typical agent perspective, being a Sales Coach is a cool and easy job. You get to just
walk around telling people to, "Hey guys, benta benta naman tayo jan!"; write on the whiteboard about the participation rate of every teams; award recognitions; go on break or lunch whenever you want; and the ultimate "perk" that every agents think - not take in calls like they do.
Well, it's not just that.
I have to agree with the above mentioned at some point. We get to have that great time to go on break and lunch on our convenience (without a schedule). But the whole 'in-betweens' of our breaks is where every detail of our job description lies.
We motivate agents to sell, that's our primary goal. We give spiffs, walk around, answer their technical questions, collate data, do coaching, report to bosses, then walk around again, in an everyday fashion.
The problem is, this week, I had an argument early on Monday with a family member, the start of my week was not good. Then, middle of the week, shortcomings of some people tend to give an impact on you as well. You either cover their asses or ignore that they're not around. Like nothing bad is happening. You get to do what they're supposed to do. Do extra effort. And so on.
Overtiming is no problem for me. I can always do that. But without a clear perspective on what to overtime for is another thing. You just can't say no to business tasks. Like what I keep mentioning to our agents, "You have to embrace it. Period." when I do my explanation on the transition of our program from Technical Support to Tech-Sales Support.
I was able to not pass out on all these things to accomplish with a good chuckle provided by peers. Colleagues such as Khatie and TL BJ seems to make every moment alive by providing great ideas on spiffs to implement and the whole implementation itself.
Rod was able to restore my "upbeat" attitude by reminding me that he's used to seeing me in that way, always smiling. :) The teams that I handle were very active on driving to hit their target goals and making sure that I'm aware of it.
And thanks to the third book of the Percy Jackson series for keeping me company:
Percy Jackson and the Olympians: The Titan's Curse
I try to make sure to catch around 3-4 chapters of this a day this week and voila! By Friday, I was able to finish the PDF file about it. :) Great story again. :) Kudos to Rick Riordan for giving myth lovers a dose of reality-touched story of gods and goddesses. Happiness.
I hope this next week will be a good week for me. And did I mention it's going to be pay day? That's a good motivation. For me. :)
----------Robb----------
